Services
Who I Work With
Built for seasonal and year-round outdoor tourism businesses that are busy enough to feel the pressure behind the scenes.
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Adventure & Guiding Operations
Kayak companies, surf schools, hiking guides, wildlife tours, ski touring, and backcountry operations dealing with scheduling pressure, staffing coordination, and busy-season logistics.
Marine & Water-Based Operators
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Whale watching, fishing charters, sailing, and paddling operations where timing, communication, and day-to-day coordination matter.
Outdoor Recreation & Rental Businesses
Bike rentals, gear shops, and multi-activity operators managing high guest volume with limited systems behind the operation.
our solutions
Tailored Solutions for Your Needs
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Operational Review
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Operations Build
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Seasonal Support
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Outdoor Program Design
Price: $1,800 CAD
Timeline: 2–3 weeks
A structured assessment of how your business actually runs — bookings, scheduling, guest experience, team structure, and seasonal capacity. Deliverable: a clear report with findings, quick wins, and a prioritized action plan.
What gets reviewed:
• Booking flow and scheduling
• Capacity and availability management
• Guest journey — before, during, and after the experience
• Check-in and arrival flow
• Tour or rental structure
• Staff roles and responsibilities
• Communication flow
• SOP gaps
• Onboarding process
• Staff retention pressure points
• Seasonal transition (peak to shoulder)
Price: $4,000–6,000 CAD
Timeline: 4–6 weeks
Design and implementation of the systems, workflows, and SOPs needed to run consistently, without relying on your presence for every decision.
What gets built:
• Booking flow redesign
• Scheduling structure
• Capacity planning
• SOP creation
• Staff onboarding system
• Role clarity and internal workflows
• Guest experience design and service flow
• Staff retention improvements
• Seasonal transition planning
Price: $1,200 CAD/month
Timeline: Ongoing
Bi-weekly check-ins, operational troubleshooting, and workflow adjustments through peak and shoulder seasons. Systems stay current. Problems get caught early.
What's included:
• Bi-weekly check-ins (60 minutes each)
• Operational troubleshooting
• Workflow and SOP adjustments
• Guest experience refinements
• Staff and process support
• Capacity and performance review
• Seasonal transition guidance
Price: Based on project scope
Timeline: 6–12 weeks
Full design and implementation of an outdoor activity program from the ground up. Built for wilderness lodges, eco-resorts, and new adventure operators that have the vision but need the operational structure to deliver it consistently and safely.
What gets built:
• Activity and tour design across multiple disciplines
• Guide standards and performance expectations
• Safety manuals and emergency response procedures
• Risk assessment and guide-to-guest ratio frameworks
• Equipment systems and readiness protocols
• Guest experience journey from arrival to departure
• Staff onboarding and training framework
• SOPs for daily operations and activity delivery
• Seasonal operating model
Initial Consultation: $150 CAD / 1 hour
Are you ready to start the journey?
A focused conversation about your operation. We'll identify your biggest pressure points and what's getting in the way of a smoother season.
If you move forward with an Operational Review, this fee is credited toward the total.
Working With Me
Where: I'm based on Vancouver Island and work with operators across the Island — from Tofino and Ucluelet to Victoria and everything in between. If you're outside Vancouver Island, remote engagements are available wherever you are.
When I come to you: For the discovery conversation and on-site observation, I show up in person. There's no substitute for seeing how your operation actually runs on the ground. Key project milestones happen in person too — so you always have a real point of contact, not just an email thread.
When we work remotely Check-ins, reporting, SOP delivery, and all ongoing retainer support run remotely. Flexible and efficient — without losing the personal touch.
Travel costs outside Vancouver Island are always discussed upfront. No surprises.
What I Focus On
The goal is simple: reduce operational pressure and make the season run smoother.
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Scheduling & Staff Coordination
Clearer roles, cleaner communication, and less daily scrambling during peak season.
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Booking & Guest Flow
Make sure what's sold online translates properly into day-to-day operations.
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Systems & SOPs
Build practical systems that help the operation run consistently under pressure.
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Seasonal Operations Support
Support during peak and shoulder seasons to adjust workflows as operations change.